Refund policy

1. Order Acceptance & Final Sale

All orders placed through Terra Cotta Wines are considered final upon payment confirmation. Due to the nature of premium wines, we generally do not accept returns or provide refunds unless required by law or as outlined below.

2. Limited Refund Eligibility

We may consider refunds only in these exceptional cases:

  • Unfulfilled Orders: If we cannot supply your purchased wine, we'll refund the full amount paid.

  • Damaged in Transit: If bottles arrive broken, notify us within 24 hours at info@terracottawines.clubwith:

    • Order number

    • Photos of damaged packaging/wine

    • Delivery slip

3. Wine Condition & Faults

  • Natural Variations: Ullage, label condition, or minor cork imperfections are not grounds for refunds.

  • Faulty Wines: If you suspect a wine is corked or flawed:

    1. Contact us within 48 hours of delivery.

    2. Provide tasting notes and photos.

    3. We may request return of the remaining wine for assessment.

  • Discretionary Resolution: Approved claims may result in store credit or replacement (subject to availability).

4. Non-Refundable Situations

  • Change of mind or incorrect purchases

  • Storage/handling after delivery

  • Orders uncollected for 6+ months (forfeited without refund)

How to Contact Us

For refund requests or questions: